Have you ever thought about having a smart AI assistant right inside your shared inbox—always there on the right side of your chat window, ready with access to customer history, key details, and the context you need to respond faster and smarter.

With BotSailor, this isn’t just an idea—it’s already here. It may sound unreal, but with BotSailor, it’s now a reality. We’re excited to introduce BotSailor’s Smart AI Assistant, built directly into your shared inbox. Let’s take a closer look at how it works.

BotSailor AI Agent also available for Smart conversation 24/7. You can read details here about AI Agent & AI Assistant for WhatsApp & Multi-Channel Chatbots | AI Tokens Guide

Key Features of Botsailor’s Smart AI Assistant Inside Shared Inbox

The AI Assistant Inbox sits right inside your shared inbox, ready to chat anytime. Just type your message—whether it’s an inquiry about the customer or a simple greeting—and the assistant will instantly generate the most accurate response you should send to the customer, based on the customer’s request or inquiry. And if you ask the assistant a direct question, it will give you the answer right away, because whether you know it or not, the AI Assistant already knows the full context of the chat. Now that's a real convenience.

And here’s the best part—the customer stays completely unaware of it, while you have full control to clear the chat with the AI Assistant whenever you’re finished.

The Subscriber IQ Analysis

What the subscriber IQ Analysis can do is, it extracts intents, sentiment, and key requests from chats. Track offers, pricing, and preferred communication channels. Preserve context and suggest next actions/replies. It flags policy constraints and generates quick summaries for agents. Our Subscriber IQ Analysis helps agents understand each customer quickly and act more effectively.

Take this example:

For instance, the analysis can summarize key details like a customer’s preferences, past requests, and current status. When you turn on the ‘IQ Analysis’, it generates all the information about the customer, such as

• The customer prefers a Pay as you go (one time) plan and likes to communicate via WhatsApp.
• They requested a larger discount, so the agent offered $50 off, bringing the price to $450.
• The original offer has expired, and the current status is $450 via WhatsApp.
• The suggested next step is for the agent to confirm if the customer wants to proceed at $450 and continue the conversation via WhatsApp.

With this information at a glance, the support agent doesn’t have to dig through past messages or guess the customer’s preferences. This makes the interaction faster, more accurate, and more personalized—ensuring a smoother experience for both the agent and the customer.

Here’s a concise description of the IQ analysis features, why they exist, how they work, with Example

Conversation Summary

What it is: a concise digested overview of the entire exchange.

Why: gives you rapid context without re reading all messages.

How: NLP parses messages to identify intents, milestones, and turning points.

Example: “Customer negotiating discount and asking to switch to WhatsApp; status awaiting final confirmation.”

Key Highlights

What it is: the most important data points pulled from the conversation.

Why: spot critical levers quickly (discounts, price, channel changes).

How: rule based extraction and model weighted importance.

Example: “Quoted discount $50; current price $450; WhatsApp switch requested.”

Sentiment (Current and Trend)

What it is: current tone and how it’s evolving.

Why: helps decide how to respond (calm vs. urgent).

How: NLP sentiment classifier on message text; trend via recent message trajectory.

Example: Current: neutral; Trend: flat.

Scores (Lead Score, Churn Risk, Already Customer)

What it is: probabilistic/business risk indicators.

Why: prioritize actions and tailor follow ups.

How: predictive models trained on historical outcomes using interaction history.

Example: Lead Score 60; Churn Risk 25%; Already Customer: No.

Next Best Action

What it is: the recommended action to maximize outcome.

Why: guides agent focus and timing.

How: combines current context, scores, and recent behavior to pick an action (e.g., offer, follow up, channel switch).

Example: COUPON (secure the discount with a final coupon).

Safety Flags

What it is: checks for safety/compliance issues.

Why: protect customer data and maintain trust.

How: detectors for toxicity, PII, policy breaches.

Example: Toxicity flag: No; PII detected: No.

In short, By the subscriber IQ Analysis, you get a quick, consistent read on where a conversation is and what to do next. It reduces guesswork, speeds up decision making, and aligns responses across agents.

If you are ready to take your customer support to the next level?Besides our AI Assistant, get to know our AI Agent, which can be trained using FAQs, files, URLs, APIs, and even Google Sheets.With the AI Agent Control Center located in the Bot Manager section, you have everything you need to manage and control how your AI Agent works and responds on your behalf.

To learn more about training and configuring your AI Agent, check out these detailed guides:

Train AI Assistant for Chatbot With FAQ, URL, File, HTTP API & Google Sheet
Configuring the Central Control System: "Enable AI Agent" - A Detailed Demonstration
AI-Powered Intent Detection to Enhance Chatbot Efficiency
AI Agent VS AI Assistant

These resources will help you fully harness the power of your AI Agent and ensure your chatbot delivers smart, accurate, and efficient support across all channels.

Conclusion

BotSailor’s Smart AI Assistant and Subscriber IQ Analysis are transforming the way customer support works. By embedding an AI assistant directly into your shared inbox, agents can respond faster, smarter, and with complete context—all without the customer even noticing. Coupled with the Subscriber IQ Analysis, agents have a clear, data-driven understanding of each customer’s preferences, history, sentiment, and next best actions.

This combination eliminates guesswork, streamlines communication, and ensures every interaction is accurate, personalized, and efficient. Whether it’s generating instant replies, summarizing complex conversations, or suggesting the optimal next step, BotSailor empowers your support team to deliver exceptional customer experiences every time.