Auto reply stopped working.

I have been sending messages to test my auto reply and the bot is not replying and i could not see the messages sent to the botsailor inbox. I have tried changing the setting for the account but the problem is still persisting. Kindly assist with advising what might be the solution to the problem.

Hello,

BotSailor is working perfectly without any known issues. It’s possible the issue is specific to your account.

To help us investigate, please open a support ticket. If you're comfortable, you may securely share your login credentials within the ticket, so we can access your account and troubleshoot the issue directly.

Thank you for being a valued BotSailor user.

We’re here to assist you!