#1444-Issue when trying to send utility message

Felipe
#1
Felipe

Hi, guys. When trying to broadcast an utility message, I'm getting the text in the Campaign report response log: template name (feedback_survey_form_1) does not exist in pt_BR However, the template inside facebook has the language set to portuguese. And the entire message is in portuguese. What can I do to fix that?

#2
Kamrul Hasan
#1

Felipe

Please open a ticket with our support desk. Without thoroughly reviewing the account, it’s challenging to fully understand the issue. Once a ticket is created, our team will be happy to assist you. Thank you.