#1845-Reseller-Based Email Registration Filtering

We are currently experiencing an issue where, if a user registers their email under one reseller and then attempts to register again under a different reseller (or directly through BotSailor), the system displays an error stating that the email is already registered. We would like to know if it's possible to implement a filter that checks the email address in the context of the specific reseller. That way, the system would only show the "email already registered" message if the same email was used under the same reseller. This would allow each reseller to manage their own user base independently, avoiding conflicts when users register through different channels.

Biggest issue since first day

Much needed

We are actively developing an option to facilitate easy migration of user accounts between resellers, which will help manage your users more efficiently. Thank you for your patience as we enhance this feature. Thanks, Konok

Wow!!!

We have introduced a new feature enabling users to migrate their accounts between resellers seamlessly through email verification with OTP. This improvement enhances user management and flexibility within the Chatbot platform.

Thanks, Konok

How this work , is this came live ?

Yes, It's live. We are preparing the doc to understand it and provide the link today soon.

Thanks

You will find all details about migrate process of customer from reseller to another is here https://botsailor.com/help/en/blog/seamless-account-migration-between-botsailor-resellers-via-email-otp

Thanks

What happen if user don't have access to an email but still want to migrate?

i have one case user signedup using temp email connected 4 WABA for testing now no access to email and want to move from one provider to with me.

pls help thanks

If no email access, then it's not possible to migrate.

Thanks

Find a way to do from backend if possible we can approve request as i told for new user registration.

thanks

Dear Team, while migrating, we are seeing the brand name 'Botsailor' instead of the Reseller Name. Please fix this.

BS team please remove your branding.

why developer forget he is working on SAAS white label platform.

same mistake repeat multiple times.

please inform dev to take care of this.

thanks

In pop up itself it clearly says reseller, dont use this world we are marketing differently so remove that and ask just migration.

Why your team wants to present BS every single time, is it intentional or you Dev's aren't aware about white labeling ?

This is not acceptable in any case. Please take care next time strictly

Sorry for email displaying of BotSailor. It should be fixed now. It was a mistake during email send.