#1887-problem in creating broadcasting

Hello

When you create or duplicate a broadcast campaign, the target subscriber count takes too long to load. Previously, it was instantaneous. Please check.

I have just checked but it seems instant, not slow . Can you share a video screencast when its taking time that can help us to understand.

Thanks

This happens to me when I duplicate a campaign, using the option to exclude labels and also add a label when sending (which is a great option that Telegram campaigns are missing).

I just sent a video to botsailor's WhatsApp.

On the other hand, the reorganize button doesn't work when I duplicate an existing broadcast campaign. Everything becomes disorganized and doesn't work.

Thank you for sharing the video. I have also tested this on our end, and the target subscriber count loads quickly. It may be due to internet connectivity issues on your side or a specific case we haven't identified. Please contact our support team with detailed information so we can assist you further. Thanks, Konok

Hi,

Thanks for sharing the details. It sounds like the issue might be related to the duplication process when excluding labels and adding new ones during sending. We’ll look into this further to see if there's a workaround or fix we can implement. We also appreciate your note about the reorganize button not working properly after duplicating a broadcast campaign — that definitely shouldn’t happen, and we’ll investigate that as well.

Regarding the video you sent to Botsailor’s WhatsApp:

Please upload your video to YouTube or any video site and share us the URL here in the thread reply.

Thank you!

Hi. I think it could also be due to a tag and duplicate issue, as it started happening since adding a tag when sending a campaign was implemented.