#1912-WhatsApp Catalog Not Syncing on Old Number
Muhammad Annas
I’d like to report a bug related to the WhatsApp catalog integration.
When connecting a new WhatsApp number via API, the eCommerce catalog syncs correctly with BotSailor. However, when connecting an existing WhatsApp Business number, the catalog does not sync with the BotSailor eCommerce module.
This issue appears to affect only previously active WhatsApp Business numbers, as no catalog data is retrieved or displayed in the eCommerce section after integration.
Please look into this issue and let me know if any specific steps are required on our end to resolve it.
Muhammad Annas
check here Catalogue will not work with co-existance