#1965-Downloading Media Failed (HTTP 500) -

Admin.

9 hours ago (Last updated 9 hours ago)

Hello BotSailor Team,

I’m running into an issue when trying to download media in bot flow.

Error Code: 131053HTTP Status: 500 Internal Server Error

I’ve verified that the link is correct and publicly accessible, but the server consistently returns a 500. Could you help me troubleshoot this? Is it a known issue on your end, or is there a specific configuration I’m missing?

Thank you for your assistance.

Best regards,

1750871294_WhatsApp%20Image%202025-06-25%20at%2013.07.55.jpeg

I have three bots with OGG audio files of the same length, and only this one is failing. I re-uploaded the file and it works now, but it suddenly stopped working. I'll check to make sure it doesn't happen again.