
#1994-Manual Cancellation in WhatsApp Input Flow
Muhammad Annas
We’re facing two critical issues with our WhatsApp input flow:
Expiry Time Not Working
Despite setting an expiry time (e.g., 10 minutes), the flow doesn’t terminate automatically when inactive.
No Manual Cancellation Option
Users cannot exit the flow mid-process (e.g., via a "CANCEL" command or button) to return to the main menu.
Request:
Confirm if this is a platform limitation or a configuration error.
Provide steps to:
a) Fix the expiry timer functionality.
b) Implement a manual exit (e.g., keyword trigger like "CANCEL" or a button).
Example Workflow Needed:
Bot: "Enter your details or type CANCEL to exit."
User: "CANCEL" → Bot: Returns to main menu instantly.