#1994-Manual Cancellation in WhatsApp Input Flow

We’re facing two critical issues with our WhatsApp input flow:

Expiry Time Not Working

Despite setting an expiry time (e.g., 10 minutes), the flow doesn’t terminate automatically when inactive.

No Manual Cancellation Option

Users cannot exit the flow mid-process (e.g., via a "CANCEL" command or button) to return to the main menu.

Request:

Confirm if this is a platform limitation or a configuration error.

Provide steps to:

a) Fix the expiry timer functionality.

b) Implement a manual exit (e.g., keyword trigger like "CANCEL" or a button).

Example Workflow Needed:

Bot: "Enter your details or type CANCEL to exit."

User: "CANCEL" → Bot: Returns to main menu instantly.