With the arrival of the WhatsApp Pay payment gateway in BotSailor, your customers can now easily purchase from your shop using the WhatsApp catalog and pay you directly within the chat window thanks to WhatsApp Pay.
The way we pay bills online has changed a lot lately. Because of the pandemic, more and more people are using digital payments because they're fast, safe, and convenient. Mobile wallets, contactless payments, and online shopping are becoming very common these days.
This trend will only keep growing as technology gets better and better. More businesses will move to fully online operation. But reports say that with the increasing rate of digital payments, various crimes, scams and frauds are also happening digitally regularly.
That's where WhatsApp Pay comes in! It lets you send money safely right within the WhatsApp chat window, making payments easy. Because you don't have to switch to any third party apps or websites. Thanks to WhatsApp Pay, business owners have increased sale up to 25%.
Businesses can use WhatsApp Catalog to showcase their product and make payment to connect with you and let you buy products directly through the chat.
In this blog, I will show you how you can use BotSailor to set up your WhatsApp Pay and WhatsApp Catalog feature to simplify your online business transaction.
In case you aren't familiar with WhatsApp Catalog, let's start with that alright.
The WhatsApp Catalog feature allows your business to showcase your products and services directly to your customers whatsapp chat, making it easier to browse products and communicate with your customer very easily and sell on WhatsApp.
With the help of BotSailor, you can set up a WhatsApp Catalog to your chatbot. So whenever your customer asks to see your product or start a conversation that can lead to a product showcasing situation your AI chatbot can showcase your products automatically.
Moreover thanks to WhatsApp pay, now you can also make the payment process automated too. Which means your customers can see products and sell your products on WhatsApp fully automatically without even monitoring them at all.
Check out our blog on WhatsApp Catalog to learn more about how you can set up catalog for your business:
In short, now through BotSailors WhatsApp Pay integration you can add payment methods to your WhatsApp Catalog where your customers can easily make payment to you directly in whatsapp chat. Here's how it works:
First of all, you should have WhatsApp Catalog ready in your chatbot.
After that when your customers open your catalog and select a product that they want to purchase and place an order.
They will receive a message to confirm their location for delivery.
But if you have a digital product then your customer wont get a location button option.
Then they will get an order receipt message with a “Pay now” option.
After that they can easily make the payment within WhatsApp Chat.
Here's a preview video of the full process for you to understand better:
WhatsApp Pay is available in India, Brazil and Singapore as of May,2024. But primarily it’s only available in India. It's important to know that WhatsApp Pay can only be used to pay businesses in Brazil and Singapore. Peer-to-peer transactions via WhatsApp Pay are not yet possible in these countries.
In India you can use familiar payment methods like UPI apps (Gpay, PhonePe, or Paytm), debit/credit cards, or even Net Banking. Plus, WhatsApp Pay works with popular payment gateways like Razorpay and PayU, making the checkout process smooth and secure.
In this blog I'm going to show you how to set up WhatsApp Pay with Razor Pay. But you can choose other payment methods also. The processes will be the same for all.
Make sure your WhatsApp number is connected to the WhatsApp Cloud API. If you don't know how to connect you can learn from here:
Set up the WhatsApp Cloud API with
After you make sure of these then you can proceed:
