Each WooCommerce abandoned cart is a direct loss of potential revenue. A customer got interested in your products on your WooCommerce store, added them to their cart, and then left them behind for some reason. But there is a solution; those carts don’t have to stay abandoned. You can use BotSailor’s abandoned cart recovery solutions, which can send an abandoned cart reminder to their WhatsApp. The message can contain coupons or anything that can encourage the customer to complete the cart by making a payment.
In this article, we will show how to set up the WooCommerce abandoned cart recovery by using the BotSailor’s webhook workflow. Please follow the steps below to create your campaign to recover a WooCommerce abandoned cart.
When WooCommerce Cart Becomes Abandoned?
Generally, WooCommerce doesn’t have an abandoned cart feature in its system. However, when customers add products to their cart and enter their details, including phone numbers, but don’t proceed to payment, it is considered an abandoned cart. In such cases, BotSailor will trigger the abandoned cart message.
Follow the steps below to create an abandoned cart recovery campaign with BotSailor:
Creating a Message Template:
The first step starts with creating a message template that will be used to send messages to the customers WhatsApp. In the message template, we will add a button and provide a coupon to use for the checkout.
Create Webhook Workflow:
Next, we need to create the webhook workflow.
It will create a webhook workflow URL. Just copy the URL and keep this window as it is. We have to use this URL in the step.
Install Abandoned cart Webhook Plugin:
To install the WooCommerce abandoned cart webhook plugin to the WooCommerce store, first we need to download Woocommerce Abandoned Cart Webhook Plugin .
Mapping the Webhook Workflow with sample data:
From the Webhook Workflow campaign page, go to “Webhook Response Mapping”
How to Create a formatter to remove “+” sign:
This is how you can set up the WooCommerce abandoned cart recovery automated message for WhatsApp. Recovering abandoned carts can increase your revenue by 30%. Recover lost sales and grow your business with BotSailor.
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